Crosstown Pest Control: Service Warranty & Policy
Crosstown Pest Control is dedicated to providing effective pest control and excellent customer service. They offer a variety of service options to meet your needs and strive for a pest-free environment.
Service Options
Recurring Services: Monthly, bi-monthly, quarterly, and other recurring plans are available. All recurring services include a 90-day re-service warranty. If pests return within 90 days of your service, they'll re-treat your property for free. Quarterly service is strongly recommended. This provides year-round protection, maximizes warranty benefits, and is the most cost-effective in the long run.
One-Time/Single Services: Include a 30-day warranty.
Warranty Details
Coverage: Crosstown provides a warranty between services to cover pest issues that may arise.
Maintaining Warranty:
You MUST adhere to the sanitation and cleanliness guidelines provided by the technicians.
For recurring services, maintaining the service schedule (especially the quarterly winter service) is crucial for continued warranty coverage. Customers who decline service may be subject to service charges for related callbacks.
Pest Control Limitations: While they strive for elimination, complete eradication cannot always be guaranteed. If they can't resolve an issue, you're eligible for a full refund of your most recent service.
Exclusions
Crosstown does NOT offer services or warranties for:
Pocket gophers
Bats
Small mammals (e.g., squirrels & moles)
Birds
Bed bugs
Termites
They will refer you to another company for these specialized services.
Winter Service
Winter service is a vital preventative measure that targets overwintering pests and helps prevent spring infestations.
Customers who decline winter service may experience increased pest activity in the spring and may be subject to service charges for related callbacks.
Customer Satisfaction
Your satisfaction is Crosstown Pest Control's priority. Contact them with any questions or concerns about services or the warranty.
Why Choose Quarterly Service?
Uninterrupted Protection: Ensures year-round protection.
Proactive Pest Control: Prevents problems before they escalate.
Maintains Warranty: Keeps your warranty coverage active.
Cost Savings: Avoids potential service charges for callbacks.
Peace of Mind: Enjoy a pest-free home throughout the year.
Before you choose Crosstown Pest Control:Understand the commitment to quarterly service.
Be clear about what pests they cover (and what they don't).Get those sanitation guidelines in writing!
Contact them directly with any specific questions about your property.
